Training & Support

Training & Support

From a robust online help system to personalized web-based training sessions, CustomScoop offers the full level of support our customers need to be effective and efficient.

From the day someone chooses to take a free trial of our Media Monitoring service, our team will be there to walk the customer through the process of adding keywords, customizing reports, and scheduling timely email reports. Using online training software, our account managers work with clients to demonstrate the key features of their online dashboard and explain how to get the most from the service.

Customers can call, email, engage in an online chat, or use web-based help forms to get any assistance they may need.