When CustomScoop clients call our toll-free number for support or email our customer care team, they find individuals who genuinely care about the clients’ concerns. The personalized service we provide doesn’t come out of some computerized checklist of questions and answers, but from years of experience of working with clients to create a custom media monitoring and analysis solution.

Every user, even those just taking a free trial for a test drive, receives the highest level of assistance. Our team has expertise in tailoring search terms to deliver the greatest accuracy and value to the client.

When a customer needs help, they know the name of the person they can call or email directly to get prompt, personalized attention.