Improve Customer Service

Your customers are saying things about your organization and your products online that you need to know about.  CustomScoop can help your company improve customer service by gaining insight into what your customers are saying about you on Twitter, Blogs and other original content sites.  This direct and honest feedback will give you new and important knowledge about your customers and your product or service.

ClipIQ for Montoring Customer Conversations

Our fast and efficient ClipIQ media monitoring solution can track an unlimited number of companies, products / services, and executives across traditional media and social media web sites.  This means you will always know what is being said about your company, products / services or executives and who is saying it.  ClipIQ can notify you with daily reports or hourly alerts when an article or post mentions your industry.

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BuzzPerception for Monitoring and Analyzing Customer Conversations

For those organizations that want human analysis added to the monitoring, our BuzzPerception monitoring and analysis solution is the ideal fit.  Our intelligence experts combine personal research with our proprietary technology to effectively monitor a client's company, products / services, and executives to present actionable intelligence in a daily or weekly report.

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