CustomScoop Blog

Sometimes, the need to monitor from a reputation management perspective hits really close to home. We recommend clients use our service to closely monitor their mentions online to alert them to any potential problems or negative posts, and of course...

As the leaves continue to dazzle us here in New England with their vibrant colors, our Dev Team has added some great new enhancements to our Analytic Charts within our ClipIQ Media Monitoring solution for you to dazzle your customers...

Mark your calendar!  CustomScoop is proud to once again be a sponsor of the Maine Public Relations Council's Annual Conference.  This year's conference will be held on October 15, 2009 at the Wyndham Hotel in South Portland.  They have a...

One of my favorite unsung features in our Media Monitoring product ClipIQ is our Ratings Manager.  We built the Ratings Managers from the feedback we received from our customers who wanted a more flexible solution when they were rating their...

Today, I am stepping up to the role of Chairman of CustomScoop and giving up my day-to-day responsibilities as CEO.

I make the information I need come to me when it best suits me. Sure, I can login and get access whenever I want, but there's something comforting about knowing that my own product is keeping a watch out for me and letting me know instantly when I don't want to overlook something important.

One of the things I have found with CustomScoop over the years is that we find so much information that we really need to find ways to slice and dice the data to get the most out of it in the least amount of time. That's even more true now that we have introduced Feed Keywords to help mine data from other search engines, monitoring providers, or any other source that produces and RSS feed. Fortunately, we have some nice tools that have been created or enhanced over the past few months to help me do just that.

There are days when I really enjoy eating my own dog food, as they say. Today is one of them. We recently added functionality to the CustomScoop ClipIQ product to enable it to consume RSS feeds of the user's choice and integrate it with the data gathered from our proprietary search technology.

We just wrapped up our Summer 2009 Customer Survey and are combing through the results. I thought I'd take a moment to share some of the comments I'm proudest about, as well as some of the feedback that will lead to future product enhancements.

Not surprisingly, I am often asked about the best solution for meeting someone's media monitoring and analysis needs. Of course, I am very biased in favor of CustomScoop, but I also recognize that some solutions may be better fits for...