CustomScoop Blog

Every year, CustomScoop surveys its clients, to see what we're doing right and where we can improve. We've recently sent out our annual survey, and the results thus far have yielded some interesting information. I won't get too specific as...

I've written before about how our internal team of analysts uses CustomScoop's ClipIQ service, so I thought I'd take this opportunity to explain a bit more about what the team does for clients on a daily basis. The shortest description...

One of the most useful features in ClipIQ that our Professional Services analysts use is the custom tagging feature. Pairing this with Clip Reports allows us to create engaging charts, and flag posts for future reference, measurement, or for building...

CustomScoop's Professional Services Group--our in-house team of analysts--reviews thousands of clips a week for clients. Although each client is different, one task that has to be tackled daily is to review clips and produce reports for clients, using CustomScoop's ClipIQ service. The team of analysts uses the Team edition, our most robust version of ClipIQ.

Sometimes, the need to monitor from a reputation management perspective hits really close to home. We recommend clients use our service to closely monitor their mentions online to alert them to any potential problems or negative posts, and of course...

As the leaves continue to dazzle us here in New England with their vibrant colors, our Dev Team has added some great new enhancements to our Analytic Charts within our ClipIQ Media Monitoring solution for you to dazzle your customers...

Mark your calendar!  CustomScoop is proud to once again be a sponsor of the Maine Public Relations Council's Annual Conference.  This year's conference will be held on October 15, 2009 at the Wyndham Hotel in South Portland.  They have a...

One of my favorite unsung features in our Media Monitoring product ClipIQ is our Ratings Manager.  We built the Ratings Managers from the feedback we received from our customers who wanted a more flexible solution when they were rating their...

Today, I am stepping up to the role of Chairman of CustomScoop and giving up my day-to-day responsibilities as CEO.

I make the information I need come to me when it best suits me. Sure, I can login and get access whenever I want, but there's something comforting about knowing that my own product is keeping a watch out for me and letting me know instantly when I don't want to overlook something important.