General

This will go on your Permanent Record…

General 4 Comments

Sarah picked up on the interesting meme being discussed on PR and marketing blogs that examine youth-and-vigor vs. wisdom-and-experience. She suggested given our spread of experience, we each write a post with our views for the CustomScoop blog, and I heartily agreed.

Wait a minute…am I the old guard in Ralph Footprints
this scenario? I guess so…

It does remind me of a saying I encountered: “your future lies before you, like freshly fallen snow—so be careful where you walk, for every step will show.” 

Advice I took to heart and some may feel that I am sometimes too cautious. I did find that such a mindset was conducive to work in PR, where thinking several steps ahead of “what-ifs” allowed me to examine many potential outcomes and have if not a plan, at least an idea of how to respond if a client program went awry.

The Internet takes that saying one step further. With Google cache, not only will every step show, the snow never melts. It is something young PR practitioners who have decided that every thought they have is worth posting should bear in mind.

I won’t go as far as to say writers shouldn’t self-censor—quite frankly, sometimes we all should pay attention to the Jiminy Cricket on our shoulder that tells us, “hm, maybe I shouldn’t say that out loud.” However, if you do choose to say something that you know will be inflammatory, it is your responsibility as a communicator and as a member of society (in general and the blogosphere) to think about HOW you will say it.

Here’s the rub: there is almost always a way to get your point across without being a jerk. It will take more time to craft the statement, but it can be done. Additionally, you can prove your worth as an effective communicator if you are able to make a provocative point with grace. It’s more than a skill—it’s necessary if you are going to be able to say no and defend your points when you are the lone dissenter in a room full of people ready to charge forward with a lousy idea. If you act like a jerk, you are easy to write off. If you make your point well, clearly, and with reason, you will be much harder to dismiss outright.

This also holds true for Phil Gomes’ discussion about “managing up.” A good communicator, no matter how young and inexperienced, should be able to make a point without coming across as the know-it-all who is instructing the boss how to do her job. (Sidebar: Kait’s post is excellent, please read it!)

Another point to make for young communicators: whatever job you are at now, you most likely won’t be at for the remainder of your career. Your posts will be reviewed by future employers, so keep in mind what they will take away from your writing. If I were staffing a division and read a bunch of posts by a prospective employee that were flame-bait, I’d take away that this person likes to be provocative and—rightly or wrongly—I would assume that brashness carries over into how he or she handles relationships with coworkers, subordinates, and management. I’d be left thinking that this could be a potentially difficult fit for a team setting.

This goes to prove the old adage: there is nothing new under the sun. There has, and likely always will be, a struggle between the experienced “old guard” and the young up-and-comers, and this is healthy. Challenging convention is to be expected, but as with anything, there are likely many paths to choose when going about it. Choose wisely.

Image from Fotoblogg.

 

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4 Comments to "This will go on your Permanent Record…"

  1. Kait Swanson

    September 13, 2007

    Great thoughts! I agree that in most cases, watching your A (and moreover, protecting your future) as a young communicator often comes down a dose of tact!
    Also…excited about the link to Toughsledding – Bill was/is a great adviser! What do you think, Bill? Tact 101 at Kent State?
    Thanks for this…
    -Kait

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  2. Jen White

    September 13, 2007

    Thanks for dropping by Kait, I enjoyed your post very much.
    Tact is important, but it doesn’t generate traffic. I think some PR/marketing bloggers are foregoing the long-term benefits of tact for the instant gratification of a surge in traffic caused by incendiary posts, without thinking about the ramifications. Sure, the traffic will come, other bloggers will comment. In five years (or less) the post make sound aggressive and nasty. I like the Tylenol Stop. Think. commercials…good practice to get into, IMHO. :-)

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  3. Bill Sledzik

    September 14, 2007

    Tact may be the most important skill we bring to the table (assuming we write well and think clearly), since we so often are the lone voice fighting group-think. That’s the “no man” I write about in the post Jen links to.
    Of course, my post wasn’t not at all tactful, but that was intentional and meant to embolden the more reserved PR professionals. I spent way to many hours watching PR pros nod and go along with the status quo. Even did it myself at times. It’s sad.
    Sometimes you have to combative to bring real value to the table. We can’t let that scare us.

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  4. Jen White

    September 14, 2007

    Bill, thanks for dropping by…I enjoyed your post as I absolutely agreed with it. It’s not fun being the one to douse cold water on what seems to be an agreed-on idea, it can be downright scary sometimes depending on the situation. I always found the psychology studies about how people behave in group settings very interesting. It takes a strong and confident person to be the lone dissenter, but it’s necessary. And sometimes, there is someone else at the table who shares your view, and saying something gives them the opportunity to not be the first to raise an objection.
    The bottom line is no matter how it’s perceived, a PR practitioner’s job is to think things through and if it means being the naysayer, it should be done. If nothing else, if the point is ignored and something does happen, the next time around you’ll be more likely to be listened to. Hopefully.

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